Privacy Policy

This Privacy Policy governs the manner in which LoveDrama (“We” / “Our” / “Us”) collects, uses, stores, maintains, secures, and discloses information collected from users (each, a “User” / “You” / “Your”) of LoveDrama apps and the https://lovedrama.tv website. This Privacy Policy is part of and shall be read with the Terms of Service. This Privacy Policy applies to all present and future LoveDrama apps and websites (“LoveDrama”).

Collection, Use & Retention

Personal Information

We may collect information capable of identifying an individual or connected to the individual (“Personal Information”), such as name, email address, contact number, display picture, as well as other details such as gender and date of birth. Users provide this information in various ways, including but not limited to visiting Our Apps or Website, registering on the Platforms, contacting Us, and engaging in activities, services, features, or resources made available on Our Apps or Website.

Non-Personal Information

We may also collect information that cannot directly identify an individual (“Non-Personal Information”) whenever Users interact with Our Apps or Website. Non-Personal Information may include language preferences, country, browser name, device type, operating system, Internet service provider details, and other technical information about Users’ connection to Our Apps or Website.

Use of Information

We may use the Personal Information and Non-Personal Information that We collect from You in the following ways:

To enable You to use Our Apps and Website and enforce Our Terms of Service.
To personalize Your experience and deliver content and product offerings aligned with Your interests.
To improve troubleshooting, functionality, and security measures of the Platforms.
To communicate with You and better address Your customer service requests.
To ask for ratings and reviews of services or products.
To comply with applicable laws and legal or regulatory obligations.
To send periodic emails: We may use the email address to send information and updates about Your order or respond to inquiries, questions, or other requests.

Security

We take reasonable precautions to protect Your Personal and Non-Personal Information using industry-standard technical and administrative security measures to minimize the risk of loss, misuse, unauthorized access, disclosure, or alteration. All Personal Information is securely stored on our own servers, managed and maintained by our dedicated infrastructure team to ensure the highest levels of data protection.

We use regular Malware Scanning and other security protocols; however, we do not use vulnerability scanning to PCI standards. We never ask for credit card numbers through our Platforms.

Sharing & Disclosure

We do not sell, trade, rent, or otherwise transfer Your Personal Information to third parties. However, we may engage trusted third-party service providers (“Service Providers”) to assist in providing services such as advertising, infrastructure, IT services, and payment processing. These Service Providers may have access to Your Personal and Non-Personal Information solely for providing their services. Examples include:

Third Party Service Provider	Link to Privacy Policy
Adapty	https://adapty.io/privacy/
Amplitude	https://amplitude.com/privacy

We may disclose certain Personal or Non-Personal Information to comply with legal obligations, enforce Our Terms of Service, or during mergers, acquisitions, or asset sales.

Consent

We collect Personal Information only when voluntarily provided by Users. Users may modify or delete their profiles or withdraw consent. We may retain Personal Information for up to 180 days to comply with legal obligations and use anonymized information to improve Our services.

Users may revoke their consent at any time by writing to drama@ktrend.ae. Upon revocation, Users will no longer have access to services on the Platforms.

Changes to this Privacy Policy

LoveDrama may update this Privacy Policy at any time. When updated, a notification will be posted on the main page of our Website. Users are encouraged to review this page periodically to stay informed about updates. Continued use of Our Platforms after changes to this Privacy Policy constitutes acceptance of those changes.

Grievance Redressal

If you are affected by any content that violates these Terms of Service you can write to Our Grievance Officer at:

Email: drama@ktrend.ae

Please include:

A description of the content violating the Terms or Community Guidelines.
The URL or location of the content.
Supporting documents or sources, if applicable.
Your physical or electronic signature (type your full legal name).

Grievance Process:

Acknowledgment: Receipt of grievances will be acknowledged within 24 hours.
Ticket Number: A unique ticket number will be issued to track the grievance.
Resolution: Based on Our review, content violating Our Terms or Guidelines may be taken down within 15 days of receiving the grievance.

Contacting Us

For any questions about this Privacy Policy, please email drama@ktrend.ae.

This document was last updated on 21 April, 2025.