Privacy Policy

This Privacy Policy governs the manner in which Love Drama (“We” / “Our” / “Us”) collects, uses, stores, maintains, secures, and discloses information collected from users (each, a "User" / “You” / “Your”) of Love Drama apps and the https://lovedrama.tv/ website. This Privacy Policy is part of and shall be read with the Terms of Service. This Privacy Policy applies to all present and future Love Drama apps and websites (“Love Drama”).

Collection, Use & Retention

Personal Information

We may collect information capable of identifying an individual or connected to the individual (“Personal Information”), such as name, email address, contact number, display picture, as well as other details such as gender and date of birth. Users provide this information in various ways, including but not limited to visiting Our Apps or Website, registering on the Platforms, contacting Us, and engaging in activities, services, features, or resources made available on Our Apps or Website.

Non-Personal Information

We may also collect information that cannot directly identify an individual (“Non-Personal Information”) whenever Users interact with Our Apps or Website. Non-Personal Information may include language preferences, geographical location, browser name, device type, operating system, Internet service provider details, and other technical information about Users’ connection to Our Apps or Website.

We may collect and log information about how you use the Platforms and the digital services provided through them, such as access to purchased features, subscription status, timestamps of access, session duration, the fact of content availability, and technical interaction events (e.g., app launches, feature usage, performance and diagnostic logs). We do not need to disclose the specific content you viewed to record that the service was made available and accessed.

Use of Information

We may use the Personal Information and Non-Personal Information that We collect from You in the following ways:

• To enable You to use Our Apps and Website and enforce Our Terms of Service.
• To personalize Your experience and deliver content and product offerings aligned with Your interests.
• To improve troubleshooting, functionality, and security measures of the Platforms.
• To communicate with You and better address Your customer service requests.
• To ask for ratings and reviews of services or products.
• To comply with applicable laws and legal or regulatory obligations.
• To send periodic emails: We may use the email address to send information and updates about Your order or respond to inquiries, questions, or other requests.
• To review, process, and respond to refund requests, payment disputes, and chargebacks, and to verify the provision and use (consumption) of digital services.
• To prevent, detect, and mitigate fraud, abuse, and misuse of refunds (refund abuse), and to protect the Platforms, our users, and our legitimate interests.

Security

We take reasonable precautions to protect Your Personal and Non-Personal Information using industry-standard technical and administrative security measures to minimize the risk of loss, misuse, unauthorized access, disclosure, or alteration. Personal Information is stored securely on our systems and/or by vetted service providers acting on our behalf, with appropriate technical and organizational safeguards in place.

We use regular Malware Scanning and other security protocols; however, we do not use vulnerability scanning to PCI standards. We never ask for credit card numbers through our Platforms.

Sharing & Disclosure

We do not sell, trade, rent, or otherwise transfer Your Personal Information to third parties. However, we may engage trusted third-party service providers (“Service Providers”) to assist in providing services such as advertising, infrastructure, IT services, and payment processing. These Service Providers may have access to Your Personal and Non-Personal Information solely for providing their services. Examples include:

If you purchase subscriptions or other digital services through the Apple App Store or Google Play, we may share limited Service Usage / Consumption Data with Apple Inc. (and its affiliates) and/or Google LLC (and its affiliates) where necessary to review, process, and resolve refund requests, payment disputes, and chargebacks, and to help prevent refund abuse or fraud. The information shared is limited to what is reasonably necessary for these purposes, such as the fact that the digital service was provided, accessed, or made available, relevant timestamps, subscription status, and duration/availability indicators. We do not share the specific content of what you viewed for these purposes.

We may disclose certain Personal or Non-Personal Information to comply with legal obligations, enforce Our Terms of Service, or during mergers, acquisitions, or asset sales.

Consent

We collect Personal Information only when voluntarily provided by Users. Users may modify or delete their profiles or withdraw consent. We may retain Personal Information for up to 180 days to comply with legal obligations and use anonymized information to improve Our services.

Users may withdraw consent for optional processing (where consent is the applicable legal basis) at any time by writing to drama@ktrend.ae. Withdrawal of consent will not affect the lawfulness of processing before it was withdrawn. Please note that certain data may still be processed where necessary to provide the Service (performance of contract), to comply with legal obligations, and to protect our legitimate interests such as fraud prevention, dispute resolution, and enforcement of our terms. If you request deletion of your account or if we can no longer provide you access without certain processing, your access to the Service may be restricted or discontinued. By using the Platforms, you acknowledge that certain Service Usage and Consumption Data may be processed as described above to provide the services and to handle refunds, disputes, and abuse prevention. By purchasing a subscription or other digital services through the Apple App Store or Google Play, you expressly acknowledge and authorize Love Drama to process and share limited Service Usage and Consumption Data with the applicable Store for the purpose of reviewing, processing, and resolving refund requests, payment disputes, and chargebacks (including to help prevent refund abuse), as described in this Privacy Policy.

Changes to this Privacy Policy

Love Drama may update this Privacy Policy at any time. When updated, a notification will be posted on the main page of our Website. Users are encouraged to review this page periodically to stay informed about updates. Continued use of Our Platforms after changes to this Privacy Policy constitutes acceptance of those changes.

Grievance Redressal

If you are affected by any content that violates these Terms of Service you can write to Our Grievance Officer at:

• Email: drama@ktrend.ae

Please include:

• A description of the content violating the Terms or Community Guidelines.
• The URL or location of the content.
• Supporting documents or sources, if applicable.
• Your physical or electronic signature (type your full legal name).

Grievance Process:

• Acknowledgment: Receipt of grievances will be acknowledged within 24 hours.
• Ticket Number: A unique ticket number will be issued to track the grievance.
• Resolution: Based on Our review, content violating Our Terms or Guidelines may be taken down within 15 days of receiving the grievance.

Contacting Us

For any questions about this Privacy Policy, please email drama@ktrend.ae.

This document was last updated on 29 May 2026.